IT remote support

IT support is provided by LAITS.
Call 512-471-5000 for faster resolution, they can solve most computer issues over the phone with remote access.
Email for issues that don’t require urgent resolution.

IT on-site support: the DOC

There is an IT DOC on the first floor of the Steve Hicks School building.

DOC hours are Wednesdays 8:00 a.m. – 12:00 p.m.

Contact Rogelio Bautista to schedule an appointment.

Taking equipment off campus

  • Contact Rogelio Bautistato obtain the Off-Campus Inventory DocuSign form.
  • Complete and submit form.
  • Wait to receive approval to take the piece of equipment off campus.

See policy memorandum 6.101 in the Handbook of Operating Procedures.


The Steve Hicks School follows guidelines outlined in Part 16 of the Handbook of Business Procedures.