Technology Support

IT Support

Liberal Arts Instructional Technology Services (LAITS) provides IT support for the Steve Hicks School of Social Work. You can reach them at or 471-5000.

Printers and Toner

Printing Tips (PDF).

Instructions for Toner Replacement
For toner replacement contact the Dean’s Administrative Office. When you first get the toner low message or faded printing, remove the toner cartridge and shake it to redistribute the toner.

If the toner needs replacing.

  1. Contact the Dean’s Administrative Office to get a replacement toner.
  2. Replace the used toner. (If you don’t know how, contact the Dean’s Administrative Office)
  3. Put the used cartridge in the protective cover and place it in the box.
  4. Write “Used” and “Recycle” on the box and put it on top of the Mail box on the second floor.

Failure to follow the procedures for replacement and reordering may result in delays.

Classrooms 1.214, and all conference rooms

If you are teaching in classroom 1.214, that does not have a console, or one of the conference rooms, you will need a laptop or device with a VGA output to use the projection system. Some of these laptops and devices require a adaptor. Follow these instructions for operating the equipment (PDF).

Classrooms 2.132, 2.118, 2.112, 2.130, 2.122, 2.116, 1.212

Follow these instructions for operating the equipment (PDF).

Getting help
If you are new to using the consoles, please schedule an orientation with LAITS. They can answer your questions and assist you. The LAITS help line is always available at 512-471-9666, the number is posted on the Touch Screen. We contract with LAITS for a daily checker and help and support services, please use them so we get our money’s worth. In many cases, your students are familiar with the equipment and may be able to assist you when asked, but intimidated to initiate an offer help on their own.
Student/Guest Speaker Laptops
Remember any laptop connected to the console must have a VGA or HDMI output. While VGA is standard on most older laptops, newer PC’s and most Apple laptops require a special mini display port adaptor. Remind presenters ahead of time that they need to bring an  adaptor if their laptop doesn’t have a VGA or HDMI output. It is always a good idea to have a backup plan with an additional copy available on USB drive, UTBox, etc.